Online Safety Program Manager

Department: Trust & Safety / Community / Policy

Reports To: Director of Trust & Safety

Location: [REMOTE] (Flexible/Hybrid options available)

Summary

We’re seeking a passionate and experienced Online Safety Program Manager to spearhead the development and implementation of comprehensive online safety initiatives for our platform. You’ll play a vital role in protecting our users, particularly children and vulnerable populations, from online harm. This position requires a strategic mindset, deep knowledge of online risks, and the ability to collaborate across multiple teams.

Key Responsibilities

• Program Strategy and Development: Design and implement a comprehensive online safety program that aligns with our company’s mission, values, and current risk landscape. Set strategic goals and KPIs to measure the impact of the program.
• Policy Development and Enforcement: Create and maintain clear online safety policies, community guidelines, and content moderation standards. Collaborate with legal and policy teams to ensure policies are updated with changing legislation and best practices.
• Educational Initiatives: Develop and execute educational resources and campaigns to raise awareness of online safety issues (e.g., cyberbullying, harmful content, online predators) tailored for users, parents, and educators.
• Risk Assessment and Mitigation: Proactively identify potential online safety risks. Implement mitigation strategies including technology solutions, user reporting systems, and partnerships with external safety organizations.
• Incident Response and Crisis Management: Establish and manage processes for responding to online safety incidents, including escalation procedures and collaboration with crisis management teams.
• Data Analysis and Reporting: Analyze user data and feedback to identify trends and patterns related to online safety. Generate reports to track program effectiveness and inform decision-making.
• External Partnerships and Collaboration: Build strategic partnerships with non-profits, law enforcement, child advocacy groups, and other relevant stakeholders to enhance online safety initiatives.

Required Qualifications

• Bachelor’s Degree in social work, education, public policy, or a related field. Advanced degree preferred.
• Minimum of [5+] years of experience in online safety, child protection, or a closely related field.
• Deep understanding of online safety risks, including cyberbullying, harassment, child exploitation, privacy, and disinformation.
• Experience in program development, strategic planning, and project management.
• Strong understanding of regulatory frameworks and best practices relating to online safety and child protection.

Preferred Qualifications

• Expertise with content moderation tools and technologies.
• Familiarity with risk assessment methodologies.
• Experience in public speaking and delivering training programs.

Essential Skills

• Communication and Collaboration: Exceptional communication and interpersonal skills to collaborate across teams and build relationships with diverse stakeholders.
• Empathy and Compassion: User-centric focus with strong empathy for vulnerable groups and a commitment to creating a safe online environment.
• Strategic Thinking and Problem-Solving: Ability to analyze complex problems, identify solutions, and develop scalable programs.
• Adaptability: Flexible to manage evolving priorities and navigate the fast-paced online landscape.